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Highest in Customer Satisfaction

J.D. Power ranked Grey Power highest in customer satisfaction among home and auto insurers in Ontario and Atlantic Canada, two years in a row for auto.

J.D. Power ranks Grey Power highest in customer satisfaction among home insurers in Ontario and Atlantic Canada

August 6, 2013 – Grey Power, an industry leader in providing car and home insurance to experienced drivers aged 50 or over, ranked highest in customer satisfaction among home insurance companies in Ontario and Atlantic Canada, according to a study conducted by J.D Power.

"It is quite an honour to now hold the highest rankings for customer satisfaction in car and home insurance in the Ontario and Atlantic region. When our customers recognize Grey Power for service excellence it brings us a tremendous sense of pride," said Michelle Dodokin, Vice President of Grey Power Insurance Brokers. "We believe that delivering friendly, expert advice and staying focused on the needs of our customers every day is the key to building loyal and trusting relationships with them."

According to the 2013 Canadian Home Insurance StudySM, Grey Power scored 791 points out of 1,000, a 24-point improvement over their ranking last year and 37 points above the Atlantic/Ontario region average. The company performed particularly well in the areas of customer interaction, claims, and billing and payment service.

J.D. Power surveyed more than 7,500 customers across Canada for its sixth annual study, which measures home insurance customer satisfaction according to five factors: customer interaction, policy offerings, price, billing/payment and claims.

This award will be added to three other J.D. Power trophies on Grey Power's mantle:

  • 2013 Auto in Ontario and Atlantic Canada
  • 2012 Auto in Ontario and Atlantic Canada
  • 2010 Auto in the private full-coverage segment

Grey Power ranked highest in customer satisfaction among auto insurers in the Ontario/Atlantic Region, two years in a row.

May 2, 2013 – For two years running customers have recognized Grey Power, an industry leader in providing car and home insurance to experienced drivers aged 50 or over, as the insurance provider with the highest level of customer satisfaction among auto insurance companies in Ontario and Atlantic Canada.

“We want to thank our customers for giving us high marks again this year,” said Michelle Dodokin, Vice President of Grey Power Insurance Brokers. “This award recognizes that our employees put the customer at the centre of everything that they do and aim to deliver an outstanding customer experience – each and every day. They truly exemplify our customer-driven value and their focus, dedication and efforts have made a positive impact.”

Grey Power has continued to enrich its customer value proposition. Furthermore, it also improved its web presence when it launched new design, content and functionality capabilities to better serve its customers.

According to the 2013 Canadian Auto Insurance Customer Satisfaction Study, Grey Power scored 794 points on a 1,000 point scale. The company performed extremely well in the areas of interaction, pricing, offerings and billing.

J.D. Power and Associates surveyed more than 10,000 customers across Canada. The sixth annual study measures auto insurance customer satisfaction according to five factors: customer interaction, policy offerings, price, billing/payment and claims.

About Grey Power
Grey Power is an industry leader in providing car and home insurance to Canadians that are 50 or over. Grey Power recognizes it takes years of skill and experience to achieve a good driving record and rewards that experience with substantial savings. With Grey Power, Canadians not only save on their insurance but also get superior service and expert advice. Grey Power is a member company of Intact Financial Corporation (TSX: IFC), the largest provider of property and casualty insurance in Canada.
www.greypower.com / www.intactfc.com

Grey Power received the highest numerical score among auto and home insurance providers in the Ontario/Atlantic Region in the proprietary J.D. Power Canadian 2012-2013 Auto & 2013 Home Insurance Customer Satisfaction StudiesSM. 2013 studies based on 11,257 (auto) and 7,808 (home) total responses in the Ontario/Atlantic Region (NB, NL, NS, ON, PE) and measures consumer satisfaction with insurance providers. Proprietary study results are based on experiences and perceptions of consumers surveyed in February-March 2013 (auto) and April-May 2013 (home). Your experiences may vary. Visit jdpower.com

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