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Grey Power Insurance Brokers is committed to protecting your privacy and the confidentiality of your personal information. In order to comply with privacy legislation, we have developed this Privacy Policy. Any personally identifiable information about a customer* is considered personal information ("Personal Information") and will be treated in accordance with this Privacy Policy.
Identified Purposes
Grey Power Insurance Brokers only collects, uses and discloses Personal Information for the following purposes: In this Privacy Policy, the following list of identified purposes will be referred to as the "Identified Purposes".
- Offering and providing insurance and financial products and services to you;
- Establishing and maintaining communications with you;
- Verifying your identity and the accuracy of your Personal Information with government agencies, industry associations, brokers or insurers;
- Analyzing and assessing risks on a prudent basis;
- Determining and facilitating your payment of fees and premiums;
- Investigating and paying claims;
- Detecting and preventing fraud or other illegal activities;
- Compiling statistics;
- Complying with the law or the requests of law enforcement agencies or regulators; and
- Notifying you or allowing our affiliated companies to notify you of certain products or services offered by us, or our affiliated companies
Consent
Your knowledge and consent of Grey Power Insurance Brokers' collection, use and disclosure of your Personal Information is critical. We rely on the following actions by you as indications of your consent to our existing and future Personal Information practices:
- Your voluntary provision of Personal Information directly to Grey Power Insurance Brokers or through an insurance broker or representative for the purpose of acquiring an insurance contract or financial service or product (including information previously provided to Grey Power Insurance Brokers);
- Your express consent or acknowledgement contained within a written, verbal or electronic application process;
- Your consent solicited by Grey Power Insurance Brokers Inc. (or our agent) for a specified purpose;
- Your receipt of this Privacy Policy, until you notify Grey Power Insurance Brokers Inc. of a withdrawal of this consent; or
- Your consent given through your authorized representative such as a legal guardian, agent or holder of a power of attorney.
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Subject to certain legal or contractual restrictions and reasonable notice, you may withdraw this consent at any time. Grey Power Insurance Brokers Inc. will inform you of the consequences of withdrawing your consent. In some cases, refusing to provide certain Personal Information or withdrawing consent for Grey Power Insurance Brokers to collect, use or disclose your Personal Information could mean that we cannot provide you with insurance coverage or other requested products, services or information. If you wish to withdraw your consent to be notified of marketing initiatives, please call us at 1 866 473 9650.
Accuracy
Grey Power Insurance Brokers will maintain your Personal Information as accurate, complete and up-to-date as is necessary for the Identified Purposes.
Safeguards
Grey Power Insurance Brokers will protect your Personal Information by security safeguards appropriate to the sensitivity of the information. Safeguards will vary depending on the sensitivity, format, location and storage of the Personal Information.
Accountability, Openness & Customer Access
Grey Power Insurance Brokers is responsible for all Personal Information under its control and has designated a Privacy Officer who is accountable to our Board of Directors for Grey Power Insurance Brokers Inc.'s compliance with this Privacy Policy.
If you have any questions about this Privacy Policy or your Personal Information, please call us at 1 866 473 9650. When you call us, we may confirm your identity by asking you to confirm certain Personal Information and you may be directed to send us certain requests in writing.
Limiting Collection & Retention of Personal Information
Grey Power Insurance Brokers will only collect, use or disclose Personal Information that is necessary for the Identified Purposes or as required by law. If we require Personal Information for any other purpose, you will be notified of the new purpose, and subject to your consent, that new purpose will become an Identified Purpose. Grey Power Insurance Brokers will only collect Personal Information by fair and lawful means. We will retain Personal Information only as long as is necessary for the fulfillment of the Identified Purposes.
Challenging Compliance
If you are not satisfied with Grey Power Insurance Brokers Inc.'s response to a privacy related inquiry or complaint, you may contact the Office of the Privacy Commissioner of Canada during business hours at 1-800-282-1376 or at www.privcom.gc.ca., or, if located in Alberta, you may contact the Information and Privacy Commissioner of Alberta at 1-888-878-4044 or at www.oipc.ab.ca.
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